Last updated: September 10, 2026

Privacy Policy

RentPR is operated by Julio Andino. Privacy questions and requests: support@rentpr.net. You may contact us in English or Spanish.

RentPR provides rental management software for landlords and tenants. This policy explains what information we collect, how we use it, and how payment, document, reminder, and notification workflows are handled.

Information We Collect

We may collect account information such as name, email address, phone number, role, authentication identifiers, plan type, subscription status, profile settings, and device notification tokens when notifications are enabled.

Users may enter rental information including properties, addresses, units, tenant records, rent amounts, due dates, security deposit amounts, lease dates, payment history, document metadata, uploaded files, notices, reminders, and app activity needed to provide the service.

How We Use Information

We use information to operate RentPR, create and secure accounts, show role-based dashboards, organize rental records, calculate alerts, process subscriptions, support rent payment workflows, send reminders, provide customer support, maintain reliability, detect abuse, and improve the service.

Landlord and Tenant Visibility

A landlord may enter a tenant's contact and rental information before that person creates an account. Landlords must have authority to provide that information and inform tenants of its use. A tenant may contact support about their information even without a RentPR account. Account linking uses rental invitations and verified email checks.

Landlords can access rental information connected to properties and tenants they manage. Tenants can access rental information assigned to their tenant profile, such as rental details, payment status, documents, and notices made visible to them by the landlord.

Payments

On Android, Google Play processes RentPR subscription purchases, renewals, cancellations, and related billing information. Stripe and PayPal support separate rent-payment and landlord-payout workflows. A RentPR app subscription is different from a tenant's rent payment. RentPR does not store full card numbers, bank account numbers, PayPal passwords, Google Play payment credentials, or other sensitive payment credentials in the mobile app.

Payment providers may collect and process information according to their own privacy policies, security practices, verification requirements, fees, and compliance rules. RentPR may store payment status, payment method labels, transaction references, payout-related identifiers, and records needed to show payment history or support disputes.

RentPR sends only the contractual rent amount to the payment workflow and does not add a tenant payment-method surcharge. Provider processing fees may be deducted from the landlord's connected receiving account according to the landlord's agreement with Stripe or PayPal.

Documents

RentPR may store rental document metadata and uploaded files such as lease records, notices, receipts, property rules, and other rental documents. Landlords control whether certain documents are visible to tenants.

Downloaded reports and documents may contain personal and financial information. Anyone you send an exported file or access link to may retain a copy. Changing visibility or deleting a record in RentPR does not recall copies already downloaded or shared. Avoid uploading identity documents, full bank or card numbers, or other sensitive information not needed for rental records.

Product Analytics and Error Diagnostics

RentPR uses PostHog to understand app use, including screen views, account events, app lifecycle events, and actions such as creating a property. RentPR uses Sentry for errors, crashes, sessions, and performance diagnostics. These services may receive an account identifier, role, subscription plan, event timestamps, device and operating system information, app version, network information, and technical error details. They are used to improve reliability and understand product use, not to process rent payments.

PostHog session replay is disabled in the current app configuration. Earlier app versions may have included account names or email addresses in diagnostic identification. Removing those fields in a newer version does not automatically delete earlier records. Contact support for access, correction, or deletion requests related to analytics or diagnostics.

Device Permissions and Local Storage

Biometric unlocking uses the device operating system. RentPR receives an authentication result, not your fingerprint image or face template. The app stores session and preference information on the device. File and photo selection allows you to upload the items you choose. Notifications are optional; their previews may show rental or payment details on a lock screen, depending on device settings.

This public website stores your selected language in browser local storage. The current website does not include the mobile app's PostHog or Sentry SDKs. Hosting providers may process technical access logs, including IP addresses, to deliver and protect the site.

Notifications

If notifications are enabled, RentPR may send reminders and alerts related to rent, payment status, contracts, notices, account activity, and rental updates. Users may manage notification permissions from their device settings. Push notifications may be delivered through Google, Firebase, Expo, or other notification delivery services used to operate the app.

Service Providers

We use service providers for authentication, cloud hosting, database storage, file storage, notifications, payment processing, billing, security, and support. These providers receive information only as needed to operate RentPR.

RentPR currently uses Firebase Authentication for account access, Cloud Firestore for database storage, and Firebase Storage for uploaded rental documents and property files. These infrastructure providers process information according to their own security and privacy practices.

Security

Provider privacy information: Google/Firebase, Expo, PostHog, Sentry, Stripe, and PayPal.

We use safeguards designed to protect user information, including authenticated access, role-based data rules, secure cloud infrastructure, server-side payment processing, and third-party payment providers. No system is completely secure, and users are responsible for protecting account credentials and device access.

Data Retention

Service providers may process information outside Puerto Rico, including in the United States. We may disclose information when legally required or necessary to investigate fraud or protect rights. If the business is transferred, personal information may be included subject to applicable law, appropriate safeguards, and required notices. This does not authorize unrestricted use of tenant records by a purchaser.

We retain account and rental information for as long as needed to provide the service, comply with legal obligations, resolve disputes, support billing records, maintain rental history requested by users, and protect the service.

Account and Data Deletion

See Account Deletion for the in-app and email request paths. A request is reviewed and verified; submitting it is not an immediate confirmation that all information has been erased. Cancel an active store subscription separately to stop renewals. Account deletion does not cancel a lease or settle a rent balance.

Users may request deletion of their RentPR account and associated personal data by contacting support@rentpr.net. RentPR may need to retain limited records when required for security, fraud prevention, dispute handling, payment records, tax/accounting obligations, legal compliance, or to protect the rights of RentPR, landlords, tenants, or payment providers.

Deleting a landlord account may affect access to property, tenant, document, notice, and payment records connected to that account. Deleting a tenant account may affect access to rental records assigned to that tenant. RentPR may ask for information needed to verify the request before processing deletion.

User Privacy Rights

Depending on applicable law, users may request access to personal information connected to their RentPR account, ask us to correct inaccurate information, or request deletion of eligible personal information. Requests can be sent to support@rentpr.net. We may need to verify the request and may retain certain records where required or permitted for legal, payment, security, fraud prevention, tax/accounting, dispute, or service-protection purposes.

Children

RentPR is intended for landlords and tenants who are legally able to manage or participate in rental arrangements. RentPR is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy as RentPR changes. Material updates will be reflected on this page with a new effective date.

Contact

Questions, privacy requests, or deletion requests can be sent to support@rentpr.net.